Support

Need help with the app, your account, or your subscription? We usually reply within 7 business days.

Email us

The fastest way to reach us for anything: account issues, billing questions, bugs, or general feedback.

Manage or cancel your subscription: if you subscribed through the iPhone app, this is done through your Apple ID settings, not inside SanoobFit - Settings → your name → Subscriptions.
Subscribed through the Android app: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions.
Restore a purchase: open the Upgrade screen in the app and tap Restore Purchases.
Delete your account: Profile → Personal information → Delete my account, inside the app. Or, without the app, email [email protected] from the email address on your account and ask us to delete it. Either way, your account and its data are deleted 7 days after you ask, and signing in again within those 7 days cancels the deletion. Deleting your account does not cancel a subscription with Apple or Google, so cancel that first. What we keep after deletion is explained in section 11 of our Privacy Policy.