Terms and Conditions

The rules for using SanoobFit's website, apps and coaching. Written in plain English. Please read them before you buy anything.

These Terms are an agreement between you and Sanoobfit FZE LLC ("SanoobFit", "we", "us"). They cover our website (sanoobfit.com), the SanoobFit iPhone and Android apps, and all our coaching, programmes, nutrition guidance and free resources. By using any of them, you agree to these Terms. If you do not agree, please do not use them. Our Privacy Policy explains what we do with your data. These Terms replace version 2.2 of the same day.

1. Who we are

Sanoobfit FZE LLC is a free zone company with limited liability, licensed in the Ajman NuVentures Centre Free Zone, Ajman, United Arab Emirates (licence number 2622218834888), run by Muhammed Sanoob from Dubai, United Arab Emirates.

Registered office: BC-893164, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates

Operational office (UAE): in5 Design District, D3 - Zaa'beel Second - Dubai Design District - Dubai

Contact: [email protected] · Phone (UAE): +971 56 321 6697 / +971 56 138 1575

2. Who can use SanoobFit: 13 and over, with a parent's or guardian's agreement under 18

• Under 13: you may not create an account or use SanoobFit. If we learn that someone under 13 has an account, we will close it and delete its data.
• Aged 13 to 17: you may use SanoobFit only with the agreement of your parent or guardian. By letting you use it, your parent or guardian accepts these Terms and our Privacy Policy on your behalf, and is responsible for your use of SanoobFit, including any purchases.
• Aged 18 and over: you accept these Terms yourself.

Whatever your age, by creating an account, using our apps or website services, or buying anything from us, you confirm that you meet these rules, and that the information you give us about yourself, including your date of birth, is true, complete and kept up to date. We may also refuse service, close accounts or cancel orders where these Terms are broken.

3. Health, safety and training at your own risk

Our programmes, nutrition guidance, coaching and content, including anything from the AI Coach (section 4), are general information and coaching, not medical advice. By using them, you agree that:

• We are not medical care. SanoobFit is not a medical provider. We do not diagnose, treat or prevent any illness or condition, and nothing we say replaces your doctor.
• Check with a doctor first. Before you start any exercise, nutrition or wellness programme, or make a big change to your training or diet, you will check with a doctor or qualified health professional that it is safe for you. This matters most if you have a health condition or injury, are pregnant or have recently given birth, are recovering from surgery, take medication, or are unsure whether exercise is safe for you. Check again whenever your health changes.
• You train at your own risk. Exercise carries risks, including muscle and joint injury, falls, heart problems, dehydration, a health condition getting worse and, rarely, serious injury or death. You choose whether, how and how hard to exercise, and you are responsible for training within your limits, using safe technique, weights and equipment, and a safe place to train. You accept these risks when you choose to train.
• Stop if something feels wrong. Stop at once and get medical help if you feel pain, dizziness, faintness, shortness of breath, chest discomfort or any other warning sign.
• Results are not guaranteed. They depend on things like your genetics, how closely you follow the plan, your diet, sleep, stress and starting fitness. Client stories, testimonials and transformation photos show what happened to those people, not a promise of the same result for you.
• Members aged 13 to 17. A parent or guardian who lets a member aged 13 to 17 use SanoobFit (section 2) accepts the risks in this section on their behalf, and agrees that the member checks with a doctor first.
• Our responsibility is limited. As far as the law allows, Sanoobfit FZE LLC, its directors, employees, partners and coaches are not responsible for injury, illness, death or other harm resulting from your training or from your use of our programmes, coaching or content. The limits in section 13.3 also apply. Nothing in these Terms limits responsibility that the law does not allow us to limit.

4. The AI Coach, Coach Voice and the AI Food Scanner

• These features use an artificial intelligence model (Claude, made by Anthropic). What we send to it is explained in section 5 of our Privacy Policy.
• Their answers, plans and meal estimates can be wrong or incomplete. Check anything important with your coach, and with a doctor for anything about your health.
• They are coaching tools, not medical advice, and they do not replace your doctor.

5. Activities, GPS and share cards

If you record activities or share cards in our apps, you also agree that:

• The numbers are estimates. Distance, pace, speed, route, climb and calories come from your phone's GPS and sensors and can be wrong, for example with weak GPS, near tall buildings, indoors, or with precise location turned off. Do not rely on them for navigation, safety or medical decisions.
• Stay safe. Watch your surroundings and traffic while you record. Never use the app while driving, or anywhere looking at your phone could put you or others at risk.
• Record only what you did yourself. Save only activities you did under your own power, with the right activity type. Never record or save travel in or on a vehicle (car, bus, train, motorbike, electric scooter), and never save a ride as a run or walk. We may leave such activities out of challenges and leaderboards, remove them, and suspend or close accounts that misuse activity recording (section 12).
• Share cards are yours to decide on. You are responsible for what you share. The first and last 200 metres of a route are left off every card, but a card can still show the area where you were, so think before you share. Use only photos you have the right to use, and do not put other people's personal information, or anything unlawful, abusive or offensive, on a card. The SanoobFit name and logo may be used only on cards the app makes.

6. Your account

Keep your sign-in details private. You are responsible for everything done with your account. Do not share it, sell it or let anyone else use it, and tell us straight away if you think someone else has used it. Sharing, transferring or selling access can lead to your account being closed without a refund.

7. Community rules

When you use Community or chat with other members:

• Be respectful and supportive. We are all here to get fitter.
• Never share personal information: phone numbers, addresses, social media or other contact details.
• No harassment, hate, threats, nudity or sexual content.
• No spam, adverts or selling.
• Report anything that crosses the line. Our moderators can remove messages and ban accounts.

8. Our content

Everything in our website, apps, programmes and resources (text, images, logos, photos, videos, audio, PDFs, workout and meal plans, branding and software) belongs to Sanoobfit FZE LLC or those who license it to us, and is protected by UAE and international law.

You may use it only for your own personal, non-commercial fitness, while your subscription or purchase is active. You may not copy, change, share, publish or sell it; share programme content with people who have not paid for it; use it to train artificial intelligence or machine learning models; use our name, logo or brand without our written permission; or try to copy or take apart our software. Breaking these rules can lead to your account being closed and legal action.

9. Payments, subscriptions and refunds

9.1 How you pay. In the iPhone app, Apple takes your payment through its in-app purchase system. In the Android app, Google takes it through Google Play. Apple or Google pass your purchase and subscription status to RevenueCat, which manages subscriptions for us. We never see or store your card details. If you buy coaching from us directly, we tell you how to pay at the time.

9.2 Free trial. When you finish sign-up you get a free trial of the paid features. It ends by itself. You are never charged for it, and you pay only if you choose a plan.

9.3 Subscriptions. A subscription renews automatically at the end of each period (monthly or yearly), at the price shown when you bought it, until you cancel. Apple or Google charge you. To cancel, use your Apple ID subscription settings on iPhone, or Google Play's subscriptions on Android, before the renewal date. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Deleting your SanoobFit account does not cancel a subscription with Apple or Google, so cancel it there first. Restore Purchases, on the Upgrade screen, brings back a subscription you already have.

9.4 One-time purchases. Some programmes and coaching packages are sold for a single payment, for the time or number of sessions shown when you buy.

9.5 Refunds. For purchases in the apps, refunds are handled by Apple or Google under their own rules; you can ask Apple through reportaproblem.apple.com and Google through Google Play. For purchases made directly with us, all sales are final: we do not refund unused time or sessions, results you did not get, or changes in your circumstances. Please ask us anything you are unsure of before you buy.

9.6 Your legal rights come first. Nothing in these Terms removes refund or cancellation rights your local consumer law gives you. For example, consumers in the EU and the UK usually have 14 days to cancel a digital purchase unless they agreed to start straight away and to lose that right. Contact us if you think such a right applies.

9.7 Prices. Prices are shown in the currency of your App Store or Google Play country. They may change, but you pay the price shown when you buy.

10. Things you must not do

You must not: use SanoobFit for anything unlawful; sell or commercially use our content; copy, scrape or collect data from our website or apps; use bots or automated tools to access them; pretend to be someone else; upload viruses or harmful code; interfere with how our website, apps or services work; try to get into any part of our systems you are not allowed into; or harass, abuse or threaten anyone. Doing so can lead to your account being suspended or closed without notice or refund, and to legal action.

11. Client photos, testimonials and reviews

If you send us before and after photos, transformation images, testimonials, video reviews or success stories, we use them publicly for marketing only with your explicit consent. With that consent, you give SanoobFit a non-exclusive, worldwide, royalty-free right to use, show and share them on our website, blog and apps, our social media, our adverts and our marketing materials.

You can withdraw that consent at any time by emailing [email protected]. We will then stop using your content in anything new, but posts already published, or screenshots others have taken, may still exist outside our control.

12. Closing an account

You can close yours at any time. In the app, go to Profile, Personal information, Delete my account, or email [email protected] from the address on your account. Your account and its data are deleted 7 days after you ask, whichever way you ask. If you sign in again within those 7 days, the deletion is cancelled. What we keep after deletion, and why, is in section 11 of our Privacy Policy.

We can suspend or close an account if you break these Terms, do anything in section 10, your payment fails or is reversed, the law requires it, or we stop offering a service (in which case we will give notice where we can).

When an account is closed, access to paid programmes ends, you still owe any unpaid amounts, and unused time is not refunded unless the law requires it. The sections that by their nature should continue (such as our content, liability, indemnity and governing law) still apply.

13. No promises about the service

13.1 As it is. We provide our website, apps and services as they are and as available. We do not promise that they will always work, be error-free or secure, that faults will be fixed, that they are free of viruses, or that they will meet your needs.

13.2 No promise of results. We do not promise any particular weight loss, muscle gain, strength or appearance, that a programme works the same for everyone, or that results shown are typical.

13.3 Limits on our responsibility. As far as the law allows, Sanoobfit FZE LLC and its directors, staff, partners, contractors and licensors are not responsible for indirect or consequential losses; lost profits, income, data, business or goodwill; injury, illness or death from using our services; or harm from relying on information from our services. In any case, our total responsibility to you for any claim is no more than what you paid SanoobFit in the 12 months before the event that led to the claim. This applies whatever the legal basis of the claim. Nothing in these Terms limits responsibility that the law does not allow us to limit.

14. If you cause us a loss

You agree to cover Sanoobfit FZE LLC, its directors, staff, partners, contractors and licensors for claims, losses and costs (including reasonable legal fees) caused by your misuse of our website, apps or services, your breaking these Terms or someone else's rights, or content you send us.

15. Other companies' services

Our website and apps link to or use other companies' services, such as Apple's in-app purchases, Google Play, RevenueCat, Anthropic, YouTube and social media. Their own terms and policies apply to them, and we are not responsible for them.

16. Changes to these Terms

When we change these Terms, we update the date and version at the top, and we tell members about important changes by email or in the app. If you keep using SanoobFit after a change takes effect, you accept the new Terms. If you do not agree, please stop using our services.

17. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Ajman, and the courts of Ajman have exclusive jurisdiction over any dispute about them or our services. If you live in India, the EU, the UK or anywhere else outside the UAE, the consumer rights your local law gives you still apply and are not removed by this section.

18. The whole agreement

These Terms, our Privacy Policy and any other notices we publish are the whole agreement between you and Sanoobfit FZE LLC about our services. If a court finds part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up.

19. Contact us

Email: [email protected]
Phone (UAE): +971 56 321 6697 · +971 56 138 1575

Registered office: BC-893164, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates
UAE Office: in5 Design District, D3 - Zaa'beel Second - Dubai Design District - Dubai

We aim to reply within 7 business days.